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Learn the Key Elements of a Successful Patient Experience

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Physician’s Action Guide to An Outstanding Patient Experience

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Are You Delivering an Outstanding Patient Experience?

In CAP's newest guide you'll learn the fundamentals, so:

  • Patients are fully prepared to comply with your prescribed course of treatment.  
  • Patients feel confident in your expertise and the ability of your staff.
  • Patients feel cared for.

CAP’s new Physician’s Action Guide to An Outstanding Patient Experience provides concrete steps you and your staff can take to ensure that your patients would confidently recommend you to friends and you are building a reputation you and your team can be proud of.

  • It’s about building a practice that patients are happy to recommend to friends.
  • It’s about building a reputation you and your team can be proud of.
  • It’s about being your best every day, and being recognized for it.

The Cooperative of American Physicians (CAP) provides medical professional liability coverage to nearly 12,000 of California’s best physicians as well as a wide range of free resources and services to help avoid lawsuits and enhance the running of their practices.

Learn How CAP Can Support You And Your Practice

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CAP members receive medical liability protection from the Mutual Protection Trust (MPT). Since 2006, MPT has earned A.M. Best Company′s A+ (Superior) rating, demonstrating MPT′s financial strength and its ability to meet ongoing coverage and contractual obligations.

The Mutual Protection Trust (MPT) is authorized under Section 1280.7 of the California Insurance Code as an unincorporated interindemnity arrangement among physician members of the Cooperative of American Physicians, Inc. (CAP). Members do not pay insurance premiums. Instead, they pay tax-deductible assessments, based on risk classifications, for the amount necessary to pay claims and administrative costs. No assurance can be given as to the amount or frequency of assessments. Members also make a tax-deductible Initial Trust Deposit, which is refundable according to the terms of the MPT Agreement. ©